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Ceragem M2 and Ceragem S
Limited Home Use Warranty

(For Products Sold Within the Continental United States Only)

CERAGEM M2 (CGM EMCG-2101) / CERAGEM S (CGM ERSG-2101) Limited Warranty

Ceragem International, Inc. (“CERAGEM”) extends the following Limited Warranty, which applies only to non-commercial, in-home, indoor use of the CERAGEM M2 (CGM EMCG-2101) / CERAGEM S (CGM ERSG-2101). All other CERAGEM products, if expressly warranted, are governed by the terms and conditions set forth in a separate express warranty.

Any other use of the CERAGEM M2 (CGM EMCG-2101) / CERAGEM S (CGM ERSG-2101) shall void this Limited Warranty. During the applicable Limited Warranty periods described below, the covered components of the CERAGEM M2 (CGM EMCG-2101) / CERAGEM S (CGM ERSG-2101) will be free of defects or malfunctions during normal use. Certain exclusions apply, as further described in this Limited Warranty.

The Limited Warranty applies to the CERAGEM M2 (CGM EMCG-2101) / CERAGEM S (CGM ERSG-2101) only, for the time period indicated. The Limited Warranty applies only against defects discovered within the applicable Limited Warranty period and only so long as the CERAGEM M2 (CGM EMCG-2101) / CERAGEM S (CGM ERSG-2101) remains in the possession of the original purchaser, or, for a gifted CERAGEM M2 (CGM EMCG-2101) / CERAGEM S (CGM ERSG-2101), the owner of the original registration attached to that CERAGEM M2 (CGM EMCG-2101) / CERAGEM S (CGM ERSG-2101).

CERAGEM M2 (CGM EMCG-2101) / CERAGEM S (CGM ERSG-2101): 12 MONTHS

CERAGEM warrants the components and all original parts of the CERAGEM M2 (CGM EMCG-2101) / CERAGEM S (CGM ERSG-2101), including components of its main part such as main frame, mainboard, motor and any connecting part against defects in workmanship and materials for a period of 12 months from the date of original delivery.

CERAGEM will cover the costs, including shipping costs, for defective parts and repair labor services to be performed at our affiliated facilities, or parts and shipping costs to a customer’s home for the designated period as defined by the terms of the Limited Warranty, based on the original date of delivery. Except where applicable law requires otherwise, in-home repair labor is not covered.

Exclusions and Limitations

Who and what is covered:

  • The original owner of the CERAGEM M2 (CGM EMCG-2101) / CERAGEM S (CGM ERSG-2101) purchased within the continental United States. The CERAGEM M2 (CGM EMCG-2101) / CERAGEM S (CGM ERSG-2101) must remain in the possession of the original purchaser. This Limited Warranty is not transferable. CERAGEM requests that the original owner register the CERAGEM M2 (CGM EMCG-2101) / CERAGEM S (CGM ERSG-2101) at CERAGEM’s website: ceragemus.com, which will help CERAGEM in providing efficient warranty service. Please note, however, that failure to register the CERAGEM M2 (CGM EMCG-2101) / CERAGEM S (CGM ERSG-2101) does not diminish the original purchaser’s warranty rights.
  • For a CERAGEM M2 (CGM EMCG-2101) / CERAGEM S (CGM ERSG-2101) purchased as a gift, please provide the name and contact information of the giftee at the time of purchase. CERAGEM will not use personal information for any reason other than to better serve its customers. CERAGEM will not share personal information with any outside parties for any purpose other than to administer this Limited Warranty.
  • If a defect arises in the CERAGEM M2 (CGM EMCG-2101) / CERAGEM S (CGM ERSG-2101) or a warranted component within the applicable Limited Warranty period, the purchaser’s sole and exclusive remedy is for CERAGEM to, at CERAGEM’s sole and absolute discretion to the extent permitted by law, either replace or repair the defective or malfunctioning CERAGEM M2 (CGM EMCG-2101) / CERAGEM S (CGM ERSG-2101) or component with the same or a comparable model.
  • Any replacement or repaired component shall be warranted for the remainder of the original Limited Warranty period or 30 days, whichever is longer, or for any additional period that is required by applicable law.

What is NOT covered:

  • Any other CERAGEM products or services, non-CERAGEM products or labor, units that are, or that CERAGEM reasonably believes to be, stolen, counterfeit, or purchased from an unauthorized distributor or reseller, units purchased or used outside the continental United States, and units missing serial numbers.
  • Software, even if sold with or embedded in the CERAGEM M2 (CGM EMCG-2101) / CERAGEM S (CGM ERSG-2101), or Internet connectivity (if applicable). CERAGEM does not warrant that the operation of the CERAGEM M2 (CGM EMCG-2101) / CERAGEM S (CGM ERSG-2101) will be uninterrupted or error-free.
  • Damage or equipment failure due to normal wear and tear, improper or negligent assembly, maintenance, installation, relocation, or repair (other than that caused by a CERAGEM authorized service technician), use of the CERAGEM M2 (CGM EMCG-2101) / CERAGEM S (CGM ERSG-2101) with parts or accessories from third parties, or with parts or accessories not originally intended for or compatible with the CERAGEM M2 (CGM EMCG-2101) / CERAGEM S (CGM ERSG-2101), or any use contrary to the instructions in the CERAGEM User Manuals.
  • Damage or equipment failure due to accident, abuse, improper or abnormal use, neglect, corrosion, discoloration of paint or plastic (or any other change in cosmetic appearance that does not affect performance), theft, vandalism, fire, flood, wind, lightning, freezing or other natural disasters or acts of God of any kind, electrical wiring, power reduction, power fluctuation or power failure from whatever cause, unusual atmospheric conditions, collision, introduction of foreign objects, or modifications that are unauthorized or not recommended by CERAGEM.
  • Incidental or consequential damages. CERAGEM is not responsible or liable for indirect, special, incidental, or consequential damages, economic loss, loss of property or profits, loss of enjoyment or use, or other consequential damages of any nature whatsoever in connection with the purchase, use, repair or maintenance of equipment or parts. CERAGEM does not provide monetary or other compensation for any such repairs or replacement parts costs, including but not limited to service fees, work time lost, cost of substitute equipment, diagnostic visits, maintenance visits or transportation. Equipment used for commercial purposes or for any use other than a single family or household.
  • Any attempt to move or repair equipment creates a risk of injury and property damage. CERAGEM is not responsible or liable for any damage or injury incurred during, or as a result of, any move, repair, or attempted repair of equipment by anyone other than CERAGEM authorized service technician. All moves or repairs attempted by you, or your agents are undertaken AT YOUR OWN RISK and CERAGEM shall have no liability for any injury to person or property arising from such attempted moves or repairs.
  • Where permitted by law, replacement units, parts and electronic components reconditioned to as-new condition by CERAGEM, or its vendors may sometimes be supplied as warranty replacement and constitute fulfillment of warranty terms.
    HOW TO OBTAIN WARRANTY SERVICE
  • To be eligible for service under this Limited Warranty, you must contact the CERAGEM Support Team and provide CERAGEM with the serial numbers of your CERAGEM M2 (CGM EMCG-2101) / CERAGEM S (CGM ERSG-2101). You may be asked to provide the dated receipt, or other proof of purchase indicating the date purchased. You must contact the CERAGEM Support Team upon discovering any nonconformity or defect. Claims must be made within the specified warranty period. Contact the CERAGEM Support Team if you believe you need service: 866-498-4329 or visit ceragemus.com.

Questions or Concerns?

  • You may direct any questions or concerns to the CERAGEM Support Team: 866-498-4329, or by writing to us at:

CERAGEM International, Inc.
3699 Wilshire Blvd., Suite #930
Los Angeles, CA 90010
Attention: Limited Warranty Claims

*This limited warranty is the exclusive warranty given by CERAGEM and supersedes any prior, contrary or additional representations. All other warranties, express or implied, including any statutory warranty or condition of merchantability or fitness for a particular purpose, are disclaimed except to the extent prohibited by law. In such event, such warranty is limited to the duration of the warranty periods set forth above. This exclusion applies even if this warranty fails of its essential purposes and regardless of whether damages are sought for breach of warranty, breach of contract, negligence, or strict liability in tort or under any other legal theory. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. This limited warranty gives you specific legal rights, and you may also have other legal rights, which vary from state to state.

Warranty Policy

In-Home Trial Agreement

(Terms and Conditions)
This Terms and Conditions of the In-Home Trial Agreement (the “Agreement”) is by and between the customer listed in the Information Sheet of this Agreement (the “CUSTOMER”) and Ceragem International, Inc. (“CERAGEM”). This Agreement shall take effect upon CUSTOMER’s execution of the “Receipt Confirmation” portion of the Information Sheet and be in force and effect until this Agreement is expired or terminated pursuant to the terms of this Agreement.
  1. Trial Product.
    CERAGEM hereby agrees to deliver and install the product(s) (each, the “Trial Product”) at the location(s) (each, the “Trial Location”)specified by CUSTOMER in the Information Sheet. CUSTOMER acknowledges that based on the product availabilities of CERAGEM, the Trial Product delivered and installed at the Trial Location may or may not be a new product. Notwithstanding the foregoing, however, CERAGEM hereby represents and warrants that the Trial Product shall be in good working condition and be free from any defects or malfunction at the time of delivery and installation. CUSTOMER further acknowledges and agrees that CERAGEM retains the ownership of the Trial Product at all times.
  2. Delivery, Installation, and Removal of the Trial Product.
    Upon CUSTOMER’s payment of the onetime/non-refundable Delivery and Installation Fee specified in the Information Sheet, CERAGEM shall deliver and install the Trial Product at the Trial Location. Once the Trial Product is delivered and installed by CERAGEM at the Trial Location specified in the Information Sheet, CUSTOMER shall bear the costs of removal, delivery, and installation of the Trial Product by CERAGEM in the event that CUSTOMER wishes to change the Trial Location at any time during the Term (as defined below) of this Agreement. CUSTOMER acknowledges and agrees that CUSTOMER shall not unilaterally remove the Trial Product from the Trial Location and move the same to a different location without CERAGEM’s prior consent. Upon any termination or expiration of this Agreement, the cost of removing the Trial Product from the Trial Location shall be solely borne by CERAGEM. CUSTOMER agrees to do his or her best effort to arrange for someone of eighteen years or older to be present during CERAGEM’s visits for delivery, installation and removal of the Trial Products. Multiple trips by CERAGEM to the Trial Location due to reasons attributable to CUSTOMER may result in additional Delivery and Installation Fee charged to CUSTOMER.
  3. In-House Trial Term.
    The term of this Agreement shall be for a period of TEN (10) calendar days commencing on the Trial Commencement Date and ending on the Trial Expiration Date specified in the Information Sheet (the “Term”). CUSTOMER may request early termination of this Agreement and have CERAGEM remove the Trial Product at any time prior to the expiration of the Term.
  4. Maintenance of Trial Product.
    Once the Trial Product is delivered and installed at the Trial Location by CERAGEM, CUSTOMER shall be responsible for keeping and maintaining the Trial Product during the Term of this Agreement in a good condition and state of repair, normal wear and tear excepted. CUSTOMER shall be responsible and pay CERAGEM full compensation for replacement and/or repair of the Trial Product, or any part thereof, which is not returned to CERAGEM because it is lost or stolen, or any damages to the Trial Product, or any part thereof, caused by CUSTOMER (or any user authorized by CUSTOMER) due to his or her failure to follow the product manual/instructions or other general information regarding the Trial Product provided or communicated by CERAGEM. In case of the foregoing, CERAGEM’s invoice for the replacement or repair is conclusive as to the amount that CUSTOMER shall pay under this section for such repair or replacement. CUSTOMER hereby agrees not to analyze, disassemble and/or reverse engineer or otherwise deconstruct the Trial Product.
  5. CUSTOMER’s Consent and Release regarding the Use of Trial Product.
    By CUSTOMER’s execution of the Information Sheet, CUSTOMER, on behalf of him or herself and any user of the Trial Product authorized by CUSTOMER, does hereby consent to the use of the Trial Product at his or her own risk and further understands that (i) CUSTOMER’s use of the Trial Product is entirely voluntary and is based upon CUSTOMER’s full awareness of CUSTOMER’s responsibilities, and the benefits and the limitations of the Trial Product; (ii) CUSTOMER is free to discontinue the use of the Trial Product at any time CUSTOMER desires; (iii) every person may react or respond to the Trial Product differently depending on various factors such as pre-existing medical conditions and overall health condition; (iv) CUSTOMER is responsible for consulting with CUSTOMER’s own health care provider, especially if CUSTOMER has any contraindications against the use of the Trial product before CUSTOMER starts using the same; (v) CUSTOMER’s symptoms or conditions may fluctuate during CUSTOMER’s use of the Trial product and that CUSTOMER is responsible for consulting with CUSTOMER’s health care provider if CUSTOMER needs to continue or discontinue the use of the Trial Products; (vi) CERAGEM and its employees and representatives are not medical professionals and that they are not responsible for the diagnosis, treatment or overall management of CUSTOMER’s health condition; (vii) CERAGEM and its employees and representatives have not provided any medical advice or medical management of CUSTOMER’s symptoms or medical conditions; (viii) any recommendations CUSTOMER receive from CERAGEM and its employees and representatives, including, without limitation, the use of the Trial Product and/or health and lifestyle issues are only recommendations and that they do not constitute any medical advice or management; (ix) there are no guarantees or warranties made, express or implied, made by CERAGEM or its employees and representatives regarding the improvement of CUSTOMER’s symptoms or conditions during or after CUSTOMER’s use of the Trial Product; and (x) other than the representations and warranties contained in Section 1 above, CERAGEM does not make any warranties, express or implied, regarding the Trial Product or its use, and to the extent allowable by applicable law, disclaims any and all express or implied warranties. Accordingly, CUSTOMER HEREBY AGREES NOT TO HOLD CERAGEM, ITS EMPLOYEES, REPRESENTATIVES, SHAREHOLDERS, OFFICERS, DIRECTORS, SUCCESSORS, AND ASSIGNS (COLLECTIVELY, THE “CERAGEM INDEMNITEES”), LIABLE FOR ANY WORSENING OF CUSTOMER’S HEALTH CONDITION DURING OR AFTER THE USE OR DISCONTINUED USE OF THE TRAIL PRODUCT, OR FOR ANY CLAIMS RELATING TO THE USE OF THE TRAIL PRODUCT. FURTHERMORE, CUSTOMER HEREBY AGREES TO INDEMNIFY AND HOLD HARMLESS THE CERAGEM INDEMNITEES FROM ANY AND ALL CLAIMS AND LIABILITIES (INCLUDING THE ATTORNEYS’ FEES) BY ANY THIRD PARTY WHO IS AUTHORIZED TO USE THE TRIAL PRODUCT BY CUSTOMER.
  6. Collection and Use of Personal Information.
    CUSTOMER hereby acknowledges and agrees that CERAGEM collects and uses certain personal information obtained from CUSTOMER. Below is a list of brief overview as to when and how CERAGEM collects such information from CUSTOMER and uses the same. For more detailed and full notice at collection, please visit www.ceragemus.com or contact CERAGEM at info@ceragemus.com.
    1. CERAGEM collects personally-identifiable information, such as name, title, company, address, email address, phone numbers, etc. when customers voluntarily provide it to CERAGEM;
    2. CERAGEM may use CUSTOMER’s information to (a) facilitate customer service or to enable us to contact you for the purpose this Agreement; (b) to communicate marketing and advertising offers; (c) to perform research on CERAGEM users’ demographics, interests, and behavior based on the information provided to CERAGEM when making a purchase and/or during a promotion, such as In-Home Trial program; (d) share and/or disclose information and/or aggregated user statistics to prospective business partners, advertisers, and other third parties, and for other lawful purposes;
    3. CERAGEM may share the information CUSTOMER provides with CERAGEM’s subsidiaries, related companies, and CERAGEM’s service providers. CERAGEM does not sell CUSTOMER’s information.
  7. Miscellaneous
    1. This Agreement constitutes the agreement between the parties, and supersedes any earlier statement or understanding. No changes or additions to the terms of the Agreement shall be valid unless in writing and signed by both parties.
    2. This Agreement shall be construed in accordance with and governed by the laws of the State of California without giving effect to principles of conflict of laws.
    3. In any action or suit between the parties arising out of or relating to this Agreement, each of the parties: (a) agrees that any such action or suit shall be instituted in the state or federal courts located in the County of Los Angeles, State of California, and each party irrevocably and unconditionally consents and submits to the jurisdiction of such state or federal court in the County of Los Angeles, State of California. Each party waives any right to demand trial by jury in any action arising out of or relating to this Agreement.
    4. In the event of any arbitration, lawsuit, or any other legal proceedings between the parties hereto arising out of the obligations of the parties under this Agreement or concerning the meaning or interpretation of any provision contained herein, the losing party shall pay the prevailing party’s costs and expenses of such arbitration or suit, including, without limitation, reasonable attorney’s fees.