RETURNING YOUR CERAGEM PRODUCT
If you are not satisfied with your CERAGEM product, you can request a return within 14 days after your delivery date.
All returns are subject to a restocking fee of 20% of the customer’s original purchase price.
All returned products must be received in gently used conditions.
If your CERAGEM is returned in damaged condition, with missing parts, or otherwise has signs of abuse, CERAGEM reserves the right to refuse a refund or to charge additional restocking fees, at CERAGEM’s sole and absolute discretion.
To initiate a return and request return authorization, please contact us at returns@ceragemus.com. All returns must be made within 14 days of delivery date. Refunds for purchases will be credited back to the original payment method only.
Customers have up until the day of delivery to cancel their order free of charge through Wells Fargo, after the day of delivery customers must go through Wells Fargo in order to see if a cancellation of the financing is possible, parts services and exchanges all go through CERAGEM INTERNATIONAL, INC,
Promotional items offered at the time of your original purchase must also be returned in their original condition with all original packaging. These items may also be kept by paying the original retail cost of the item. If you fail to include promotional items with your return, we will automatically deduct the full retail value of the item from what we credit you.
Please email or call to start return process:
Phone at 866-498-4329
Email support at returns@ceragemus.com
