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Frequently Asked Questions
Have a Question? We’ve Got the Answer!
We offer a 14-day return policy for items in new, unused condition. There will also be a 20% restocking fee upon return. If you are not satisfied with your purchase, please contact our customer support team to initiate a return. Please note that certain conditions and exclusions may apply. You can find more information on our Returns & Refunds page. Email: cs@ceragemus.com
The user manuals for CERAGEM products will be found on the resources page. You can also request a user manual by contacting CERAGEM support directly. Phone: (213) 480-7070 Email: cs@ceragemus.com
No, we do not offer international shipping if the order is made in the USA.
However, we have CERAGEM products available in other countries and those can be shipped within their jurisdiction.
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track the status of your package. If you have any issues with tracking your order, please reach out to our customer support team.
Phone: (213) 480-7070
Email: cs@ceragemus.com
We accept major credit cards (Visa, Mastercard, American Express) as well as PayPal for secure and convenient payment. We also accept Shop Pay and Affirm. These options are available at checkout.
Our Commitment
Maximizing Quality and Service
Product Test
Try our products at any of our walk-in stores within major cities over the country.
Money Back
For any inconvenience, we offer a 14-day return policy. If you wish to return, the 20% restocking fee will apply.
Customer Support
Our support team is available to assist you with any questions or concerns you have.