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Ceragem Warranty
Every Ceragem Master and Pause product comes with a 3-year limited warranty: parts and labor in year 1, and parts only in years 2 and 3. An optional Extended Warranty adds 2 more years and extends parts and labor coverage through year 3. The table below summarizes coverage and Extended Warranty pricing for each model.
| Model | Standard warranty | Extended warranty (adds 2 years) | Notes | Extended warranty price |
|---|---|---|---|---|
| Master Series | ||||
| Master V9 |
Year 1: parts & labor Years 2–3: parts only |
Years 1–3: parts & labor Years 4–5: parts only |
10-year parts availability for main PCB & motor | $349.00 |
| Master V7 |
Year 1: parts & labor Years 2–3: parts only |
Years 1–3: parts & labor Years 4–5: parts only |
10-year parts availability for main PCB & motor | $349.00 |
| Master V5 |
Year 1: parts & labor Years 2–3: parts only |
Years 1–3: parts & labor Years 4–5: parts only |
10-year parts availability for main PCB & motor | $349.00 |
| Master V6 |
Year 1: parts & labor Years 2–3: parts only |
Years 1–3: parts & labor Years 4–5: parts only |
$349.00 | |
| Master V4 |
Year 1: parts & labor Years 2–3: parts only |
Years 1–3: parts & labor Years 4–5: parts only |
$349.00 | |
| Master S4 |
Year 1: parts & labor Years 2–3: parts only |
Years 1–3: parts & labor Years 4–5: parts only |
$349.00 | |
| Pause Series | ||||
| Pause M10 |
Year 1: parts & labor Years 2–3: parts only |
Years 1–3: parts & labor Years 4–5: parts only |
$499.00 | |
| Pause M8 |
Year 1: parts & labor Years 2–3: parts only |
Years 1–3: parts & labor Years 4–5: parts only |
$499.00 | |
| Pause M6 / M6S |
Year 1: parts & labor Years 2–3: parts only |
Years 1–3: parts & labor Years 4–5: parts only |
$499.00 | |
| Pause M4 |
Year 1: parts & labor Years 2–3: parts only |
Years 1–3: parts & labor Years 4–5: parts only |
$499.00 | |
Standard warranty (3 years)
Coverage starts on the purchase date and applies to every Master and Pause model.
- Year 1 If a part fails from a manufacturing defect, the replacement part and the labor to install it are both covered.
- Years 2–3 Replacement parts stay covered. Labor is billed.
Extended Warranty (adds 2 years)
Add an optional Extended Warranty at purchase to stay covered for 5 years in total.
- Years 1–3 Parts and labor are covered.
- Years 4–5 Parts stay covered. Labor is billed.
- Price $349.00 for Master series, $499.00 for Pause series.
Where Extended Warranty is available
Extended Warranty is available in the mainland United States only. It is not available in Montana, Wyoming, North Dakota, South Dakota, Idaho, Hawaii, Alaska, or Puerto Rico.
Extended Warranty also covers
- Abdominal heating pad (S4, V4, V5, V6, V7, V9)
- Aircell foot massager unit (V6, V7, V9)
- Smart remote controllers and integrated displays
Parts covered by model
- Master V9, V7, V5 Rollers, heaters, frames, display units, and electronics.
- Master V6, V4, S4 Main mat, sub mat, rollers, heaters, frames, and connecting parts.
Parts supply after the warranty
For Master V9, V7, and V5, the manufacturer keeps main PCB and motor parts available for 10 years, so repairs stay possible long after the warranty ends. This is a parts-supply commitment, not extra warranty coverage.